WORKSHOP 2: Control rooms — environment: trends and future developments
Thursday 14 June: 1.30-5.00pm
Moderator: David Williams, Senior Research Advisor, Centre for Disaster Management and Public Safety, University of Melbourne
Critical control rooms for the next generation of operations — David Williams, Senior Research Advisor, Centre for Disaster Management and Public Safety, University of Melbourne
Session overview: This workshop brings together representatives from a range of organisations and industries to discuss how the next generation of critical control rooms can support future operations. The discussion will highlight trends and issues impacting on critical control rooms around the world. A key focus of the workshop will be an examination of new and emerging technologies and the challenges associated with the integration of those technologies into the control environment and legacy systems.
International Critical Control Room Alliance — Inspector Ged Griffin — Victoria Police
Critical control rooms are an essential component of an organisation’s or industry’s operation. In some sense, critical control rooms are the actual heartbeat of an enterprise and they have to function 24 hours a day, 7 days a week. During this process humans and machines combine to provide an operational function(s) that benefits a broad range of stakeholders.
The functions and services that are provided by a critical control room have a direct impact on service availability, production output, quality and safety of industrial plants. They can also have a direct impact on the safety and welfare of people working in that enterprise or of people using their services eg, public, safety.
Technology is rapidly advancing and critical control room operators and managers need to understand how these advances could help to improve the efficiency and safety of their operations. Unfortunately there is no single solution that will fit the operational environment of every industry or enterprise. However, there are a number of common operational challenges that cut across these environments, therefore the ability to share information and lessons learned becomes even more important.
This presentation provides an overview of the International Critical Control Rooms Alliance and explains how it brings together critical control room professionals in order to help deliver excellent mission-critical services.
Australian Control Room Network Association — Mark Holmes, Secretary, ACRNA
The Australian Control Room Network Association is a non-commercial industry association formed to support operators of Australian control rooms.
The association members are encouraged to share ideas and experiences with the overall aim of achieving continuous improvement with the control room services delivered.
The association, through its members, will facilitate discussion and interaction by means of conferences, webinars and meetings. All members of the association are encouraged to participate and support the activities of the association.
Critical control room operations are measured and judged by their response time, and their employees working rotating 24/7 shifts require investment in their education, training, health, wellbeing and knowing how to cope with shiftwork.
The presentation by Mark Holmes, Secretary of the ACRNA at the Critical Control Rooms session to be held during the Comms Connect conference in Sydney, is intended to create awareness of the ACRNA and its objectives, and provide a platform to develop relationships, cooperation, sharing of knowledge, experiences and initiatives that will enhance the value to members of both the ACRNA and the International Critical Control Rooms Alliance.
Mark will briefly discuss the history and evolution of the ACRNA from the initial concept that operators of control rooms and the key service providers that contribute to enhancing the performance of control rooms should form a not-for-profit association ‘run by the control room sector for the control room sector’.
Trends and issues for control rooms
Overview of key themes and issues identified in recent control room assessments — Geoff Spring, Senior Industry Advisor, Centre for Disaster Management and Public Safety, University of Melbourne
Geoff Spring is a Senior Industry Advisor in the Centre for Disaster Management and Public Safety which is located within the University of Melbourne Australia. Geoff will provide an overview of the mission critical public safety communications ecosystem in Australia with a focus on the need for countries to share information and lessons learned for each component of the ecosystem and its overall strategic direction.
Critical infrastructure control rooms
Sydney Trains new Rail Operations Speaker (ROC) — the game changer — Lead presenter: Andrew Constantinou, Associate Director, Technical and Assurance, ROC Program, Sydney Trains, Navin Hegde, Communications Technology Technical Manager, Rail Operations Centre Program, Sydney Trains and Paris Lehn, Human Factors Integration Manager for Future Network Delivery, Sydney Trains
At Sydney Trains we put the customer at the heart of everything we do. Each weekday, Sydney Trains caters for more than one million customer journeys and patronage continues to grow. From late 2017, 2,500 extra weekly train services are being introduced; by 2021, it is expected there will be 21% more customers on weekdays and 120% more on weekends; and by 2024 one million extra people are forecast to be living in Sydney. With the increase in train services and the adding of more capacity to the network, Sydney Trains is modernising its processes, tools and infrastructure to support the future needs of a modern and growing city. This includes investing in a purpose-built, world class Rail Operations Centre (ROC). The ROC will be the nerve centre managing one of the most complex rail networks in the world.
The Rail Operations Centre (ROC) will improve ‘day of operations’ activities, and thereby the delivery of services for Sydney Trains, NSW Trains and, ultimately, the travel experience of their customers. This will occur through the introduction of new technologies, improved processes, a new organisational design and co-location of operational staff into a new purpose built control centre. The design of the control room is a critical infrastructure consideration, designed around best practice human factors principles. The objectives of the control room design are to provide a design which supports efficient communication, decision making, supervision and teamwork; to provide a comfortable work environment that optimises performance; and to ensure efficient management of operations and incident response.
Critical control rooms in the energy sector — Graham Manson, International Resilience Group
Graham’s presentation will describe the role played by critical control rooms in the energy sector. This will include a discussion on how they function during an emergency event and what they can contribute now and how they can evolve into our next-generation systems.
Changing nature of critical control rooms in Fire & Rescue NSW — Station Officer Graham Tait, Systems Officer Operational Communications, Fire & Rescue NSW
The operation of control rooms in the emergency services sector has been relatively static for the past 20 years, however with the changes in technology that have been brought about with the evolution of the smart phone and mobile internet capabilities, the entire environment is changing.
Having already undertaken significant change within their control room environments over the past 5 years, Fire & Rescue NSW is now gearing up for what will come in the next 5-10 years, and how we can position ourselves to ensure we are keeping up with the changes and maintaining service delivery to the community.
There is a balance between embracing technological change, and the human factors involved in operating in new environments. Understanding these factors will have a significant bearing on the direction that agencies will need to take as they move into the next phase of control room technology and design.
LMR infrastructure in a control room — Les Scott, Manager, System Sales, Zetron
This presentation discusses critical LMR infrastructure within a control room, for example, CAD systems. The session explores CSSI and ISSI interfaces that are part of the P-25 suite of standards. The ISSI is also the interface of choice for radio to LTE voice interfaces and will become increasingly important in the future.
The impact of machine to machine communications on critical control rooms — Michael Kiernan, OnStar Emergency Services Partnerships Manager, General Motors International
Michael’s presentation outlines the emerging role of machine to machine communications and how they impact on control rooms. This will include details on current developments within the automobile industry and the role of eCall systems which will improve the response of emergency services to incidents like vehicle collisions.