Charles Emer M Law, MIT, B Bus
Chief Information Officer
Director Information and Communications Technology
NSW State Emergency Service
Charles Emer was appointed Director Information Technology and Chief Information Officer of the NSW State Emergency Service in August 2015.
Charles is a senior executive and a philanthropist. Prior to his appointment to the NSW State Emergency Service, he had served for 15 years at the United Nations in various leadership roles – CIO, COO and Director ICT managing large organisations as well as large-scale technology and transformational projects and initiatives. He worked as program CIO at the United Nations and was later appointed Chief of the Enterprise Architecture, Security and Governance Office in New York responsible for all aspects of the United Nations global ICT investment portfolio overseeing the governance and prioritisation of a $1.2bn annual operating and capital budget. In this role he rationalised the United Nations’ ICT architecture, drastically improving program outcomes and saving the organisation millions of dollars year after year. He negotiated and managed major contracts for telecommunications, infrastructure, software, computers and hardware worth millions of dollars and led global major technology contract negotiations and bid evaluations for the United Nations globally.
Earlier on Charles was appointed by the Secretary-General of the United Nations as global CIO of the United Nations Headquarters in Africa, the United Nations Environment (UNEP) and the United Nations Human Settlements (UN-HABITAT) agencies for over 5 years overseeing all technology with full responsibility of all applications, networks and data centres across 40 offices in 40 countries and over 200 personnel and contractors. As a senior technology and business executive, Charles has been a change agent and successfully deployed major transformation in the digital space. He has demonstrated success as an effective leader delivering a comprehensive suite of information and communication technology services to user groups of up to 100,000 personnel.
Beyond operational improvements, Charles has focused ICT investments through rigorous portfolio management to ensure better alignment with strategic imperatives and directed deployment of integrated voice (telephony, radio) and data solutions, development of custom software, digital asset management solutions, workflow systems, analytics, and e-commerce solutions to help create new competitive advantage and better business and legislative outcomes. In his role as CIO at the aforesaid United Nations agencies and programs, he was responsible for implementing mulitmillion-dollar environment and human settlements global data integration initiatives to support multinational (global) climate change and urban settlements policy initiatives. Charles has also worked on assignments in numerous peacekeeping operations across the globe including in Kosovo, Liberia, Sierra Leone, Congo etc heading and deploying civilian and military logistical systems.
Prior to joining the United Nations in 2001 Charles worked in various management roles both in the public and the private sector in Melbourne.
Charles is frequently invited to speak on issues involving technology, organisations and work in the public and non-profit sector globally. He is a well-regarded leader and evangelist for ICT in the public sector and serves on ICT boards and advisory committees in government and multinational institutions.
Charles holds a Masters in Commercial Law and a Masters in Information Technology both from Monash University Melbourne, and a Bachelor of Business from RMIT University Melbourne.