Addcom Contact Solutions
Addcom has been a market leader in recording and speech analytics for over 15 years in the public safety sector.
We recently launched transcription analytics for voice recorders and mobile recording.
Transcription Analytics — Addcom recorders can now transcribe 100% of calls from the radios, PBX, consoles and more into text, allowing search by Google style keywords and phrases rather than traditional filters. This can reduce time to find calls by up to 400% and can even be overlaid across existing call recorders.
Mobile Recording — Captures business calls but not personal calls. Mobile call recordings can be brought into the onsite recorder with the radio and telephony for a single point of retrieval or hosted in our cloud service.
Consolidation — Addcom can provide a single user interface which can be used to interrogate multiple recording platforms and consolidate this information into a single easy-to-use index for easy access. Perfect for organisations that have multiple recording platforms and currently need to search on each platform separately.